Help centre

How can we help?

Our games, your account, how log-ins are protected and how our forms work behind the scenes.

Updated 26 October 2026

1. Our games

Our collection of 31 games is hosted on this website, and each title opens inside its own page here, so there's nothing to download or install.

  • Moods: Timeless Classics, Quests & Voyages, Legends & Lore, Lost Empires, Neon Lab and Quick Picks.
  • Guest play: every game works without an account.
  • Fullscreen and restart: buttons above each game give you a bigger view or a fresh start.
  • Devices: works in any modern browser on phone, tablet or computer.

Open the library

2. Accounts and logging in

A free account gives you 50,000 starter coins, a daily top-up, a level and a list of games you've played recently. Sign up with email and password, or continue with Google.

  • Forgot your password? Use the contact form with "I forgot my password" and we'll get you back in once we've confirmed it's you.
  • Change your password any time from the dashboard.
  • Used Google to sign up? Keep using "Continue with Google"; there's no separate password.
  • Locked out? Five wrong passwords lock the account for 15 minutes. Wait, then try again.

3. How your log-in is protected

Short version: your details live on our server and are never on show.

  • Server-side accounts. Accounts are created and stored on our own server in a private area that can't be opened from the web. Nothing is displayed publicly or stored in your browser.
  • Hashed passwords. We never keep your password as readable text, only a one-way hash. Passwords are never written to any record.
  • Secure sessions. Logging in gives your browser a secure, HTTP-only session cookie that page scripts can't read. Logging out ends it.
  • Encrypted traffic. Every page and form runs over HTTPS.
  • Verified Google log-ins. Our server checks every Google sign-in with Google before opening or linking an account.
  • Minimal data. We ask for a username, email and password, with no address, phone number or card details.
We will never ask for your password by email, message or phone. If someone does, it isn't us.

4. What happens when you press send

Every form on the site (sign up, log in, contact, Player Care, password change, daily coins and account closure) is handled by our server, not your browser.

  • Your details travel over an encrypted connection and are checked again on the server before anything happens.
  • Contact and Player Care messages are emailed securely from our server to our support team.
  • Each submission is noted in a restricted log so we can investigate issues and block abuse. Passwords are never included.
  • Invisible spam protection filters out bots without puzzles or captchas.
  • You're then returned to the same page with a confirmation or a clear explanation of what to fix.

5. Coins, daily top-up and levels

  • Coins are a free, just-for-fun balance with no cash value. They can't be bought, sold or withdrawn.
  • Daily top-up: collect 10,000 coins once every 24 hours from the dashboard.
  • Levels: earn 50 XP per daily top-up and 25 XP for each game you play for the first time each day. Move up from Sand to Quartz, Crystal and Diamond.
  • Credits inside individual games are separate from your account coins.

6. Our policies in brief

7. Player Care

Need a break, account limits or account closure? Player Care is a private form read by a real person.

8. Quick fixes

  • Game won't load: press Restart, check your connection, or try another browser.
  • Too small on mobile: tap Fullscreen or turn your phone sideways.
  • Keeps logging me out: allow cookies for silica24.com.
  • Age check keeps returning: your browser may be clearing site data when it closes.

9. Still stuck?

Email [email protected] or send us a message, and we'll reply within one or two working days.

Contact us